Company West Coast Energy Systems
Name Service Coordinator - Energy Systems - Fife
Req # 64171
Employment Type Full Time
Shift 1st
At Energy Systems, a subsidary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.
It's a challenge, and an invitation. Most importantly, it's an opportunity to join an industry leader. There's never been a better time to work at Energy Systems. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.
The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.
- Creating work orders, answering incoming phone calls, and assisting with the scheduling of technicians
- Invoicing completed work orders while monitoring GP goals
- Following up on quoted service repair jobs and recommended repairs
- Support of other Service departmental roles on an as needed basis
- Required to support the parts and sales department as needed for to provide excellent customer service
- Other Duties as assigned
Minimal Qualifications:
Education
HS Diploma or Equivalent
Work Experience
2 years of administrative experience in a service-related business
2 years of scheduling field technicians and/or customer service
Knowledge / Skills / Abilities
Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
General knowledge of service parts and service industry including but not limited to basic mechanical and technical aptitude
Incorporate time management skills by prioritizing work assignments
Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company
Must be able to handle high pressure situations
Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders
Preferred Qualifications:
Education:
Associate Degree or equivalent
Work Experience:
4+ years of administrative experience in a service-related business
4+ years of scheduling field technicians and/or customer service
Compensation: Energy Systems is committed to fair and equitable compensation practices. The hourly rate for this role based in Fife, WA is $19.65-$27.50. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.
Benefits:
We are an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Competitive Benefits: Health, Dental, Vision, & 401k
401 (k) retirement savings plans with company match
Medical support programs: Maternity, Diabetes, Treatment Decision Support and more
Work-life benefits: PTO and Holidays
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus. Occasional travel.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."