Position Close Date: 05/30/24

Position Summary: The Residential Counselors at the Women's Residential Center are responsible for supervising and providing crisis counseling and support services for clients in a residential therapeutic community. These services are provided both at the treatment center and in traveling with the clients in the community on recreation activities, on community service activities and recovery meetings.

Compensation: $20.13 - $26.84/hour (Depends on Experience and/or Certifications).

Education, Training and Experience:
* High school diploma or GED required.
* One year of social service experience preferred but not required.
* Prior experience using conflict resolution skills in a dynamic environment. Crisis counseling experience preferred.
* Prefer knowledge of addictions, criminal behavior, and at-risk populations.
* Experience with medical health records preferred.

Competencies:
* Demonstrated ability to work effectively independently and as part of a team
* Ability to function effectively under pressure
* Ability to role model healthy communication skills
* Ability to adapt to change

Additional Eligibility Requirements:
* Exposure to Motivational Interviewing, Mindfulness, Cognitive-Behavioral Therapy, Dialectical Behavior Therapy, Solution-Focused Therapy, and Family Systems Theory desirable.
* Must be able to pass a DHS criminal history check.
* Must have CPR/First Aid Certification or ability to obtain within six months of hire.
* Reliable form of transportation.
* An active driver's license, current insurance, a reliable vehicle and ability to pass our insurer's driving standards.
* Ability to perform CPR in case of emergency.

Essential Duties and Responsibilities:
* Provide services in accordance with WRC Best Practices for Residential Counselors.
* Engage in therapeutic relationship with clients, providing crisis counseling, conflict resolution, and problem-solving assistance.
* Work in collaboration with a Primary Counselor to monitor and provide supportive services to a specific caseload of clients.
* Provide consistent and continuous monitoring of whereabouts of clients within the facility and of entrance to and exit from the facility of clients, in accordance with WRC policy.
* Provide consistent monitoring of client behavior with regard to WRC House Rules as outlined in the Client Handbook; respectfully implement consequences for rule violations as appropriate.
* Answer WRC phones in a professional manner.
* Provide consistent monitoring of safety and sanitation of therapeutic milieu in accordance with fire and health codes.
* Administer to clients breathalyzers and urinalyses in accordance with chain of custody procedures.
* Perform client room searches as assigned.
* Monitor client medication in accordance with WRC policy.
* Facilitate skill-building classes for clients as assigned.
* Perform individually assigned Residential Counselor duties consistently.
* Communicate observations of client behavior within the therapeutic milieu to clinical staff.
* Maintain the confidentiality of all clients and their records according to HIPAA and 42-CFR rules.
* Provide services in accordance with professional ethical guidelines.
* Maintain healthy professional boundaries with clients and co-workers at all times.
* Ensure that services are gender specific and culturally competent.

Other Responsibilities:
* Attend weekly Residential Counselor and All-Staff meetings.
* Transport clients to meetings and appointments as necessary.
* Perform other duties as assigned by supervisor.
* Support the program and agency's Continuous Improvement, Client Proposal, Client Concern and Grievance processes.

Schedule: SUN-THURSDAY or TUESDAY-SAT 1:30 PM-10 PM

Environmental Conditions: Work is performed in a residential treatment center. May be required to intervene in crisis situations or work with agitated clients. Must be prepared to handle client crises and/or emergencies

This position is part of the bargaining unit that is represented by AFSCME Council 75.

Volunteers of America Oregon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, protected veteran status, disability or any other category protected by federal, state or local law.